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Can Not Receive Notification When Approver Reject An Approval Process (Doc ID 2351422.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

We have created a payroll flow which duplicated the flow Global Simplified Payroll Cycle and only remained three tasks, namely, payroll calculation, the result verification and reports verification.

The payroll flow has three tasks: payroll calculation (an auto task assigned to payroll_view_all users), verify payroll calculation result (assigned to worker 卢军 10379) and verify payroll reports (assigned to worker 陈激 10352).

Here is the problem: when worker 10379 approves the task 2 while worker 10352 rejects the task 3, worker 10379 won't receive any notification about worker 10352's rejection. Also, the initiator of the flow also has no notification about the rejection.
In the checklist page of this payroll flow, the last task only shows skipped and the whole flow shows completed 100%.

Here are our steps:
1)log in as worker 10379---submit the payroll flow---make sure the task payroll calculation task completes---log out
2)log in as worker 10379---click "approve" in the notification---log out
3)log in as worker 10352---click "reject" in the notification---log out
4)log in as worker 10379----check notification---nothing about the rejection
5)log in as sysadmin---check notification---nothing about the rejection---payroll checklist---check the payroll flow---the task verify payroll reports shows skipped


We hope to get this issue solved as soon as possible for our UAT is approaching soon.
 

Solution

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In this Document
Goal
Solution
References


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