All Users Are Unable to Access P6 Pro Client with Cloud Connect "Error: Invalid login name or password. Please try again or choose Cancel to exit the application"

(Doc ID 2351713.1)

Last updated on JANUARY 23, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to login to P6 Pro Cloud Connect
the following error occurs.

ERROR

 Error: Invalid login name or password. Please try again or choose Cancel to exit the application.


STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6 Pro, configured for the cloud environment
2. Login
3. See error

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot login to P6 Pro for their cloud environment.

Changes

 

Cause

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