My Oracle Support Banner

After Upgrade Duplicate Saved Searches Are Available (Doc ID 2351909.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
After upgrade duplicate Saved Searches are available.

EXPECTED BEHAVIOR
-----------------------
Saved Search should show only once

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Sign in to Sales Cloud
2) Navigate to Accounts
3) Click the Saved search picker
4) Notice the "All - Accounts" Saved search appears 7 times. This is not the case on R12  test where the search is not listed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confused from which saved search needs to be used as all have the same name

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.