Release 13 Upgrade/ Mobile Phone Appears Read-only For Some Users Under Contacts Object

(Doc ID 2351964.1)

Last updated on JANUARY 23, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

After upgrade to R13 Mobile Phone field appears as read-only for some users while for some others it is editable as it should be for all users.
Before the upgrade for both users the field was editable. Why?
 

Solution

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