External Tax Calculation Error when run from Preview in occs admin

(Doc ID 2352625.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.


Customer will be on 17.5 (Or may have recently upgraded to 17.5)

Their external tax calculation will not work in preview. They will see the error "Please check the shipping address and try again" but this is a generic error and used for more than just bad shipping addresses. The key to identifying this bug, is that you will see the following errors (Below) in their logs during the timeframe of these failed webhooks.


 The customer may have recently upgraded to 17.5


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms