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External Tax Calculation Error when run from Preview in occs admin (Doc ID 2352625.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Customer will be on 17.5 (Or may have recently upgraded to 17.5)

Their external tax calculation will not work in preview. They will see the error "Please check the shipping address and try again" but this is a generic error and used for more than just bad shipping addresses. The key to identifying this bug, is that you will see the following errors (Below) in their logs during the timeframe of these failed webhooks.

Changes

 The customer may have recently upgraded to 17.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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