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Creating or Opening Quotes from Oracle Sales Cloud Results in Blank iFrame and Mixed Content Error (Doc ID 2353076.1)

Last updated on MAY 08, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to navigate to CPQ Cloud from Oracle Sales Cloud, sometimes a blank iFrame is encountered after attempting to create or open a quote. Should the browser's developer tools be open, the following error may be seen in the console:

Mixed Content: The page at 'https://<instance>.crm.<pod>.oraclecloud.com/sales/faces/FuseOverview?_afrLoop=7111798535917115&fndGlobalItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM_CARD&fndTaskItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM&fnd=;skipToEditOptyId=300000029048683;;;;false;256;;;&_adf.ctrl-state=lcs74viji_2716' was loaded over HTTPS, but requested an insecure resource 'http://<SITENAME>.bigmachines.com/logout.jsp?_bm_trail_refresh_=true'. This request has been blocked; the content must be served over HTTPS.

The issue can be reproduced at will with the following steps:

  1. Log in to Oracle Sales Cloud.
  2. Enter CPQ Cloud in order to generate a CPQ Cloud Session.
  3. Navigate back to OSC.
  4. Maintain an OSC session past 60 minutes. This will require performing tasks in OSC as the OSC session timeout is typically 30 minutes.
  5. Attempt to re-enter CPQ Cloud.
  6. The blank iFrame will appear, and the error will appear in the browser console.

Cause

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