Old Manager Still Coming In Workflow Notification Email

(Doc ID 2353515.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

The old manager of a sales person is now a sales person in the same team as he was replaced by another manager.

Customer has a workflow on Opportunity object that send an emil to the owner of the opportunity and the manager.

But the email is sent to the old manager and not the current manager.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms