Forgot Password Email Template Updates Not Appearing In Storefront

(Doc ID 2353566.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Customer recently published a new format for their forgotten password emails template.
Going through admin preview customer is seeing the correct updated email template.
Going through storefront causes the old template to still be received.

Changes

 Customer recently published a new format for their forgotten password emails template.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms