SRM Accelerator To Service Cloud Cannot Send Message

(Doc ID 2354126.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : NA version, CX Integration > Right Now

Error message "The message could not be sent to Oracle Service Cloud" when trying to send a direct Facebook message from SRM Engage to Oracle Service Cloud?



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms