Alert '504 Gateway Time-Out' When Users Click on the Attachment Tab in a Business Process Log

(Doc ID 2354442.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.6 to 17.12.0.0 [Release 17.6 to 17.12]
Primavera Unifier - Version 17.7 to 17.12.0.0 [Release 17.7 to 17.12]
Information in this document applies to any platform.

Symptoms

When users click on the attachment tab in the Business Process log, the attachments do not display.

The spinning circle displays and eventually they receive a '504 Gateway Time-Out' error.

ERROR
-----------------------
Alert: 504 Gateway Time-out

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login as any user
  2. Navigate to the applicable Business Process log
  3. Click once on the affected record to select it
  4. Click on the Attachments button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view attachments in the log.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms