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"User's role does not allow access to Database Cloud Service" Error When Accessing Services in OCI-C Exadata Using IDCS (Doc ID 2354562.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Database Cloud Exadata Service - Version N/A and later
Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

After logging into OCI-C Exadata, clicking on the Services link to view existing Exadata services, or creating a new one, fails with "User's role does not allow access to Database Cloud Service"

You have confirmed that you are either the Identity Domain System Administrator or have been granted the DBaaS Database Administrator role:
https://docs.oracle.com/en/cloud/paas/exadata-cloud/csexa/service-roles-and-users.html

This occurs even when you login to OCI-C Exadata using the Traditional Cloud Account login.

Not sure if this applies to your environment?  If the identity domain is not in the format  a##### (e.g. a12345)  then this is an IDCS cloud account and you will need to follow the solution below.

Changes

This error occurs only if the same userid (email address) is being used with an IDCS (Identity Cloud Service) account and an OCI-C Exadata/Exadata Classic (formerly known as Exadata Cloud Service) account.  By default, all accounts created after October, 2017 are IDCS cloud accounts.

Cause

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