"User's role does not allow access to Database Cloud Service" Error When Accessing Services in OCI-C Exadata

(Doc ID 2354562.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Oracle Database Cloud Exadata Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

After logging into OCI-C Exadata, clicking on the Services link to view existing Exadata services, or creating a new one, fails with "User's role does not allow access to Database Cloud Service"

You have confirmed that you are either the Identity Domain System Administrator or have been granted the DBaaS Database Administrator role:
https://docs.oracle.com/en/cloud/paas/exadata-cloud/csexa/service-roles-and-users.html

Changes

This error occurs only if the same userid (email address) is being used with an IDCS (Identity Cloud Service) account and an OCI-C Exadata (formerly known as Exadata Cloud Service) account.

Cause

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