Recurring appointments have the same External ID

(Doc ID 2354961.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

When creating a serial appointment (recurring appointments), customer has noticed that the field External ID is filled with the same External ID for all appointments of the series.

Why is this happening, considering that it can generate integration issues?
 

Solution

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