Change Order Rejection Notification Not Received By Approvers

(Doc ID 2355174.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Fusion Product Hub Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, New Item Requests and Change Orders

ACTUAL BEHAVIOR
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Using the user-defined rules, Notification for Change Order Rejected by one Approver, is not received by other Approvers in the Change Order DL, other than the Requestor

EXPECTED BEHAVIOR
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Rejection of a Change Order by one Approver should send Notification of the Rejection to other Approvers also along with the Requestor

STEPS
-----------------------
The issue can be reproduced at will in Customer POD with the following steps:
1. Create a Change Order with multiple Approvers in the list
2. One Approver will reject the CO
3. Requestor can see the rejection notification, but other approvers cannot see the notification



Cause

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