When attempting to report on Custom Object > Customer Name, report shows id instead of name

(Doc ID 2355389.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

ACTUAL BEHAVIOR
---------------
When attempting to report on Custom Object > Customer Name, report shows id instead of name

EXPECTED BEHAVIOR
-----------------------
Expected to see Customer Name Field

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1 Goto BI --> Open the Report --> Try to add the Customer Name --> click on Results --> Displays Customer ID instead of Name

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see expected data

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms