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Fusion Global HR: Change Manager Error findUserRoleDetailByUsername - Too many matching records found (Doc ID 2355660.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Change Manager, the following error occurs.

ERROR
-----------------------
Error Description:

Composite Name HcmEmploymentManageComposite
Composite Instance Id 2000000000
Error Message UserService3ORABPEL-30082
WorkflowServiceEngine request to another component failed. Request operation findUserRoleDetailByUsername
from default/HcmEmploymentManageComposite!30222114_25464292/ManageEmploymentApproval to UserService
failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause.
oracle.fabric.common.FabricBusinessFaultException oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : JBO-29000: Unexpected exception caught: oracle.jbo.RowLimitExceededWarning,
msg=: Too many matching records found. Specify additional criteria to limit the number of records.: JBO-25089: Too many matching records found. Specify additional criteria to limit the number of records.} cause: {null}


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Person Management
2. Search for Employee
3. Manage Employment
4. Change Manager
5. Submit


Cause

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