Free Trial cloud Account Service Is Inaccessible

(Doc ID 2355993.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On the free trial account after trying to use customized database version of 11gR2 to create a standard edition database.
the service is inaccessible on : https://myservices-tapanksaha2018.console.oraclecloud.com/mycloud/faces/dashboard.jspx

Initially created 2 databases using Standard template and Enterprise Edition Extreme performance templates.
They were successful. However, when I tried to create a instance using custom options, it started troubling and finally became inaccessible. This all happened around 6 hours back.

ERROR
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The free trial service page is inaccessible


STEPS
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The issue can be reproduced at will with the following steps:
1. Access the free trial service page https://myservices-tapanksaha2018.console.oraclecloud.com/mycloud/faces/dashboard.jspx
2. Create a customised database instance and then try to access the services

Cause

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