Error: "Could not connect to server" When Attempting To Login To P6 Mobile

(Doc ID 2356369.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Mobile (Team Member application for mobile), after scanning the QR on the screen the following error occurs.


ERROR
-----------------------
Could not connect to server


STEPS TO REPRODUCE
---------------------------
The issue can be reproduced at will with the following steps:

    1. Launch P6 Mobile app and populate the URL as:
        http://server:port/p6tmws

    2. Click authenticate. This will redirect you to their IDP and concurrently you'll receive a pop up stating "Could not connect to server" with an OK button.
    3. After clicking the OK button you are redirected to the apps login screen.

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6 Mobile successfully.

Cause

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