Lead Email Notification Body Does Not Contain Any Contents

(Doc ID 2356413.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
The customer has a defined a Workflow to send an email notification when a Lead is created in Sales Cloud. However, when the email notification is sent its body is empty.

The Leads are creating in the Oracle Sales Cloud via the integration with Oracle Marketing Cloud (Eloqua).


EXPECTED BEHAVIOR
The notification email body should not be empty and should contain the content as defined in the email template.


Changes

 

Cause

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