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Image Picker is Not Populating Custom Print as Expected (Doc ID 2356829.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Primavera Unifier - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

A custom print has been created with BI Publisher to include an image in the document. However the print does not display the image as expected. 

EXPECTED BEHAVIOR
----------------------
It is expected that the same image that is displayed in the BP Record upper form would be displayed in the custom print document.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into the Unifier Environment as user with Shell, BP and Custom print access and permissions.
  2. Navigate to the BP record either from Home page, or from Project/Shell Node and open the record.
  3. Click File --> Print Preview --> Custom --> Select appropriate template --> OK.
  4. The custom print will open and the whole first page is blank where the image is expected to be displayed.

The Business Process (BP) is Published and Deployed. The BP upper forms include a data element "image picker" which contains images: JPG and .PNG.

Cause

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In this Document
Symptoms
Cause
Solution


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