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Scheduled Processes Do Not Send Notification To The User (Doc ID 2357358.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Technology Management - Fusion Security

Scheduled Processes do not send notification to the user.

Scheduled 3 processes to run and created a notification for a user to be notified. Selected for the user to be notified upon all process statuses (WARNING, ERROR, SUCCEEDED). The user did not receive any notification.

This is successful for other processes except these three:
Synchronize database search indexes for CRM objects
Optimize database search indexes for CRM objects
Import User and Role Application Security Data

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Tools > Scheduled Processes
3. Click Schedule New Process button
4. Click the dropdown arrow and Search at the bottom of the dropdown list
5. Enter "{Process Name}" in the Name and search (Synchronize database search indexes for CRM objects, Optimize database search indexes for CRM objects, Import User and Role Application Security Data)
6. Select the process from the list and click OK
7. Click OK again
8. Click Advanced button
9. Click Notification tab
10. Click Create Notification
11. Recipient = username
12. Condition = All
13. Click OK
14. Click Submit
15. The process finishes successfully but the notification is not received.

The issue has the following business impact:
Due to this issue, users cannot receive an email of job process completion.


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