Order Stuck In Packed Status

(Doc ID 2357461.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0 version, Core Product Functionality.

ACTUAL BEHAVIOR
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In Order screen, order 8102002848 is stuck in "In Packing" status after picking. There are 2 allocations for this order, the first one (item 613-8) is completed as it was packed in OBLPN A711145 (and shipped) and the other one is allocated only (item 793-5). This last one doesn't have OBLPN and task number so it cannot be finished.

EXPECTED BEHAVIOR
-----------------------
Second allocation for order 8102002848 should have the required data such as OBLPN number to finish packing.

STEPS
-----------------------
The issue cannot be reproduced but it can be verified:
1. Go to UI>Allocation screen
2. Search for Order 8102002848
3. You will see one allocation completed and the other one without OBLPN number

Changes

Cause

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