User Not Able To See Record List In Accounts And Opportunity Object

(Doc ID 2357498.1)

Last updated on FEBRUARY 19, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
User not able to see record list in Accounts and Opportunity Object

User is not able to view any record when trying to access through advance saved search list through Record Set as 'I own ', 'I am on the team ','I am on the team or territory' -- Even though he is a owner in a account and a team member in another account . he is not able to see the list through the above record set

User is only able to see the record using record set ' All record I can see'

EXPECTED BEHAVIOR
-----------------------
User should be able to access its data

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as User
2. navigate to Accounts
3. you cannot see any records

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see any records which is impacting their business

Cause

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