Engage Assigning Messages - No Reply Box shown for the assigned user

(Doc ID 2357668.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Within Engage dashboard whereby once a message is assigned to one of our users, there is no reply box for them to respond.

Specifically, Customer have assigned messages coming through our FB to a user. Though she is listed as an administrator for that account within that bundle, she has no option to reply to messages.

Can you please look into the permissions for us so that we can continue to assign tasks across accounts/users?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms