Error: "The sync operation stopped unexpectedly. Reconnect or contact your administrator" Attempting Login to P6 Professional With Client Side Cache Enabled

(Doc ID 2357901.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 and later
Information in this document applies to any platform.

Symptoms

When attempting login to P6 Professional with client side cache enabled, the following error occurs if the "Reinitialize Local Cache" checkbox is not selected:

ERROR
-----------------------
The sync operation stopped unexpectedly. Reconnect or contact your administrator.


STEPS
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The issue can be reproduced at will with the following steps:

  1. Login to P6 Using Pro Connect
  2. Do not check the "Reinitialize Local Cache" checkbox
  3. Attempt login and note the reported issue which occurs.

 

Cause

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