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Error 'Failed to Invoke Gateway Synchronization' When Running Primavera Gateway Synchronizations From P6 Web (Doc ID 2357948.1)

Last updated on APRIL 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.11.0.0 to 17.12.1.2 [Release 17.11 to 17.12]
Primavera P6 Enterprise Project Portfolio Management - Version 17.11.0.0 to 17.12.1.2 [Release 17.11 to 17.12]
Primavera Gateway - Version 17.7 to 17.12.0.0 [Release 17.7 to 17.12]
Information in this document applies to any platform.

Symptoms

When running the "Send planned budget & plan dates from P6 to Prime" synchronization it fails to run and the following error occurs:

Failed to invoke Gateway Synchronization. Please contact your Administrator.

There is no job is created in Primavera Gateway.

 

The issue can be reproduced at will with the following steps:

  1. In P6 under Application -> Gateway set the Gateway parameters.
  2. Add an Action that maps to the "Send planned budget & plan dates from P6 to Prime" synchronization.
  3. Open the project that will be synchronized.
  4. Switch to the Activities tab, Go to Actions -> Exchange Data.
  5. Run the action associated with the "Send planned budget & plan dates from P6 to Prime" synchronization.
  6. Under the View Service Status in P6 check the status log.
  7. Observe the reported error and there is no Gateway Job Id.

Changes

 

Cause

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