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Issue With Territory Assignment For Account (Doc ID 2357987.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Goal

We have configured territories based on below dimensions-
1.Account Type
2.Geography
3.Customer Auxiliary 1(Custom field named Industry Code)
4.Customer Auxiliary 2(Custom field named Key Account)

Setup is completed in both staging and production environment, but we are facing some issues in assigning territories in production environment. Extra territories are being assigned in production environment when creating account with same details in production environment. We have checked the configuration and dimensions and coverage's seem to be same, steps to replicate are as below-
1.Create account with address and Customer Auxiliary 1 value in staging
2.Check the territories tab.
3.Now create account with same details in production environment.
4.Extra territories being assigned.


Solution

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