"Incorrect Username or Password" Error When Logging into Oracle Cloud Environment With SSO Login

(Doc ID 2358030.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.11.0.0 and later
Information in this document applies to any platform.

Symptoms

A percentage of (<20%) of all users with Single Sign On (SSO) accounts could not log into the Unifier Cloud Environment where SAML had been implemented.

When attempting to login, they receive the following Error:

ERROR
-----------------------
Oracle Access Manager
"Username and Password were validated correctly, the users are able to log into JDE correctly. Error - An Incorrect Username or Password was Specified".

Cause

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