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Enrich Contact Action Button missing after R13 upgrade (Doc ID 2358567.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms


After R13 upgrade there are several defects in the Contact object:

1. Contact Edit Page - Subtabs (Profile, Leads, Opportunities, Activities, Team) are missing 'Enrich Contact' as an Action
2. Contact List Page - Missing Action button
3. Contact Overview Page - Missing 'Enrich Contact' action

EXPECTED BEHAVIOR
-----------------------
All buttons should be there to Enrich Contacts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Contacts
2. List Page in missing the Action button
3. Open a Contact
4. Missing 'Enrich Contact' action on Overview Page
5. Edit the Contact
6. Enrich Contact Action is missing from the Profile, Leads, Opportunities, Activities, Team subtabs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use actions or Enrich Contact.

Cause

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In this Document
Symptoms
Cause
Solution
References


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