Enrich Contact Action Button missing after R13 upgrade

(Doc ID 2358567.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On :  NA version, Accounts, Contacts, Households

After R13 upgrade there are several defects in the Contact object:

1. Contact Edit Page - Subtabs (Profile, Leads, Opportunities, Activities, Team) are missing 'Enrich Contact' as an Action
2. Contact List Page - Missing Action button
3. Contact Overview Page - Missing 'Enrich Contact' action

All buttons should be there to Enrich Contacts

The issue can be reproduced at will with the following steps:
1. Navigate to Contacts
2. List Page in missing the Action button
3. Open a Contact
4. Missing 'Enrich Contact' action on Overview Page
5. Edit the Contact
6. Enrich Contact Action is missing from the Profile, Leads, Opportunities, Activities, Team subtabs

The issue has the following business impact:
Due to this issue, users cannot use actions or Enrich Contact.


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