Emails Not Sent After Sales Campaign Completed Successfully

(Doc ID 2358573.1)

Last updated on APRIL 09, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
The email is not being sent to the contact's email address after Sales Campaign has executed to 'Complete' status.

EXPECTED BEHAVIOR
The contact should be receiving the email once the Sales Campaign goes to 'Complete' status

Replication steps:
The issue can be reproduced at will with the following steps:
1. Create a sales campaign
2. Select a contact to send the email to
3. Launch the campaign


Cause

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