Unable to Connect to the Database in PVD Using Direct Connection After Upgrading to 18.1

(Doc ID 2358853.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to P6 Professional via PVD, the following error occurs.

Unable to connect to the database, Please run the Database Configuration tool or contact your administrator.

 

The issue can be reproduced at will with the following steps:
1. Launch P6 Professional via PVD.
2. Attempt to login.

Changes

 

Cause

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