Getting "Action Unsuccessful Message" error in Engage when replying to Facebook DM

(Doc ID 2358860.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Engage

Users have been facing the "Action Unsuccessful" message intermittently when attempting to respond to a Facebook direct message
"Error. Action un successful. Please try again."

ERROR
-----------------------
"Error. Action unsuccessful. Please try again."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open a message from SRM Engage > click Reply
2. error appears in the right side of the application

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot respond to DMs through SRM dashboard.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms