Getting "Action Unsuccessful Message" error in Engage when replying to Facebook DM
Last updated on FEBRUARY 08, 2018
Applies to:
Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]Information in this document applies to any platform.
Symptoms
On : N/A version, Engage
Users have been facing the "Action Unsuccessful" message intermittently when attempting to respond to a Facebook direct message
"Error. Action un successful. Please try again."
ERROR
-----------------------
"Error. Action unsuccessful. Please try again."
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open a message from SRM Engage > click Reply
2. error appears in the right side of the application
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot respond to DMs through SRM dashboard.
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms