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New Hire Is Receiving An Error When Trying To Enroll In Benefits (Doc ID 2358927.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


New Hire is receiving an error when trying to enroll in Benefits

Employee  was hired on 8/21/17 and had until 9/29 to enroll in Benefits, however, when the employee logs into HCM and tries to begin the enrollment process (after clicking Continue), receives the attached error.

As this error seems to be related to his service dates and the sytem's inability to determine that DOH/date, I took a look at the HIRE/REHIRE event and found that it looks at the PER_PERIODS_OF_SERVICE.DATE_START. I confirmed the EE’s DATE_START is 8/21/2017

Error on Process Life Event page,


The coverage or benefit amount could not to be determined due to lack of human resources data. (BEN-990370)
No coverage or benefits amount for the person was determined. The person's salary value is blank. This error occurred in the package ben_determine_coverage.main. Check the definition for the derived factor Stated compensation to person has a valid salary amount for the processing date.

One of our Benefit Admins has tried to reprocess the event but the employee still receives the error message. Please assist as he has now missed his enrollment deadline


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