CX Mobile SSO Authentication Error: User authentication has failed

(Doc ID 2358993.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Mobile Application

Oracle sales Cloud Mobile App (CX cloud) authentication failed

Customer was trying to connect the oracle mobile CX cloud app and getting authentication error

Same user can login using SSO authentication in SUI

ERROR
-----------------------
User authentication has failed

STEPS
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The issue can be reproduced at will with the following steps:
1. Try to login to CX mobile

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to CX mobile

Cause

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