Fusion HCM: FYI Notifications Are Not Showing The Transaction Details

(Doc ID 2359003.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Human Resources

ACTUAL BEHAVIOR
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FYI Notifications are not showing the Transaction details

In Fusion HCM, we have different transaction notifications like Change Manager, Manage Employment, Manage Salary, Administer Salary, Transfer etc which sends approval notifications with details of the transaction.
We have 2-3 levels or Approvals, and then 2 levels of "Information Required" or FYIs, for each transaction.
Though the transaction details are present in approval notification, the FYI of the same transaction/workflow is not showing the details, and shows a message in notification that "Transaction details cannot be shown as approval is complete".

STEPS
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The issue can be reproduced at will with the following steps:
1. Salary change Workflow (3 levels are approvals and 2 are FYIs for each rule):
2. A salary change Approval Notification. The change in salary is visible in the “Salary Details > Review Salary” section below:
3. The same notification that goes as FYI after all the approvals. The details of the transaction are not visible and it is showing a message.

  > The transaction details are no longer available here because the approval process is complete

Cause

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