Error 'Java.lang.NullPointerException' While Importing Shell Hierarchy Data Via CSV Import (Doc ID 2359060.1)

Last updated on OCTOBER 14, 2019

Applies to:

Symptoms

When attempting to import a Shell Hierarchy from another environment via CSV import, the following message is seen:
"Import could not be completed. Do you want to download a file with errors shown?" The CSV error file is downloaded and contains the following message:
 
ERROR
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The "importfile.csv" file shows error: java.lang.NullPointerException

STEPS
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The issue can be reproduced at will with the following steps:

1. Log into the Unifier environment as a user with the required permissions and access.
2. Navigate to Admin mode Company Workspace --> Company Sponsored Shells --> Choose the appropriate ShellTypeName --> Import.
3. Select appropriate template under Template To Copy From --> Click OK.
4. Select the CSV file
5. Receive message: Import could not be completed. Do you want to download a file with errors shown?
6. Choose Yes, receive CSV error file shows error: java.lang.NullPointerException"

Cause

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