ER - Search In Engage by Incident Number from Oracle Service Cloud

(Doc ID 2359276.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

Is it possible to search within SRM Engage messages by Oracle Service Cloud Right Now incident number?
 

Solution

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