User Email Not Showing Up

(Doc ID 2359436.1)

Last updated on MARCH 10, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
---------------
User email not showing up

Oracle Sales Cloud, production instance.
Customer has created user on Manage Users.
Set up looks correct with username and email add, check on Security Console and Email address reflects.
But then when they go to Territories, to add as Team Member and Child Territory, they can find his name but the email address won't show up.

EXPECTED BEHAVIOR
-----------------------
User email should show up with no issue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Territories
3. Search for a user
4. Email is missing

BUSINESS IMPACT
-----------------------
User cannot be found with email which is impacting user availability in the system

Cause

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