Project Publication Jobs Showing Failed Status and Error "ORA-01033: ORACLE initialization or shutdown in progress" Within the Services HTML Log File

(Doc ID 2359448.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.1.0 and later
Information in this document applies to any platform.

Symptoms

All P6 EPPM project publication jobs are showing a failed status within the "View Service Status" page of P6 and the individual publication logs themselves show the following message at end of log.  However, none of the individual steps within each log show an actual failure.

ERROR

Job Status: Failed

STEPS

The issue can be reproduced at will with the following steps:
1.  Login to P6.
2.  Trigger a bunch of jobs for project publication.
3.  Browse to Welcome drop down > View Service Status.
4.  Note the status of the running jobs as failed, and the individual logs showing a failed message, but no actual error detail in any of the actual steps.

Changes

 

Cause

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