My Oracle Support Banner

Credit Memo error: "User-Defined exception has occurred which causes tax calculation to fail" (Doc ID 2359729.1)

Last updated on FEBRUARY 11, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Billing - Transactions


When trying to credit a migrated invoice in receivables we are getting the error message "User-Defined exception has occurred which causes tax calculation to fail"
We believe this may be due to the transaction date being earlier than the date of the Tax Rule which is 2010. The start date is a field that cannot be updated.

ERROR
-----------------------
ZX-885378
 "User-Defined exception has occurred which causes tax calculation to fail"



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. import AR invoice with transaction date in 2008
2. define tax configuration start date in 2010
3. credit the AR invoice
4. get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot credit old invoices

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.