'No matching found' when trying to use SmartText

(Doc ID 2359937.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

When I enable SmartText in a Service Request and search for a specific SmartText, Engagement Cloud reports 'No matches found' even though I type in the exact name of the SmartText.


Why is this happening?


 

Solution

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