'No matching found' when trying to use SmartText
(Doc ID 2359937.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
When I enable SmartText in a Service Request and search for a specific SmartText, Engagement Cloud reports 'No matches found' even though I type in the exact name of the SmartText.
Why is this happening?
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