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When first editing an account, the Contact Phone field is not visible on the Overview tab. After switching to the Profile tab and back to the Overview tab, the field is visible. (Doc ID 2360112.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When first editing an account, the Contact Phone field is not visible on the Overview tab. After switching to the Profile tab and back to the Overview tab, the field is visible.

EXPECTED BEHAVIOR
-----------------------
It is expected that the field would be visible when first viewing the Overview tab.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales > Accounts
3. Edit account
4. The Contact Phone field is not visible
5. Switch to the Profile tab
6. Switch back to the Overview tab
7. The Contact Phone field is visible now

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Contact Phone is not visible when first editing an account.

Cause

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In this Document
Symptoms
Cause
Solution
References


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