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Enhancement Request: Have the Sum Available On Facebook/visibility/Reach View in SRM (Doc ID 2360207.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


The reach number is different in Facebook and in SRM, customer would like to see the same number. As we know, Facebook calculate the reach doing sum (image 2) of the specific period, SRM instead calculate it in term of average.

What the customer is asking is to have the sum available (visible) somewhere (not only exporting data into excel)

The desired would be to to have the sum available on Facebook/visibility/reach view, an alternative option could be to add it on the Custom Analytics view in order to have an easy correspondence of Reach between two platforms.


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