Trying To Access Collections Dashboard Gets Gateway Timeout Error

(Doc ID 2360252.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.12.1.0.0 version, Trying to access Collections dashboard is getting error:

ERROR:
----------------
Gateway timeout error


EXPECTED BEHAVIOR
-----------------------
Expecting to be able to access Collections dashboard

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Collections
  --> Collections Dashboard
3. Wait and observed the error described appears

Note: That is happening only to one user

 

Cause

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