How to Change Or Modify Customer Profile Class? (Doc ID 2360337.1)

Last updated on DECEMBER 15, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When we try to change Customer Profile is not available


STEPS
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The issue can be reproduced at will with the following steps:

Receivable > Billinng > Task > Customer > Manage Customer > Select a Customer > Click on a Bill to address click on (T) Profile history:
Actions > Insert Record > Entry System date
Profile Class field is protected,
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users need change Profile Class to this customer.
 Company policies requires periodical credit studies that results in changes to profile class for different customers.

Cause

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