Cloud Storage hangs Showing " Fetching Data.."

(Doc ID 2360994.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Storage Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

When the Storage console is accessed, it shows the message "Fetching Data..." and just hangs.
When an attempt is made to create a new container, it shows the popup and accepts a name ("TestContainer"), but it then hangs and fails to create the container.

When an attempt is made to create container with cURL command, it fails with the below error:

<span class="sBugInternalContent"> * Could not resolve host: foo.storage.oraclecloud.com; Name or service </span><span class="sBugInternalContent">not known</span>
<span class="sBugInternalContent"> * Closing connection 0</span>
<span class="sBugInternalContent"> curl: (6) Could not resolve host: foo.storage.oraclecloud.com; Name or </span><span class="sBugInternalContent">service not known</span>
<span class="sBugInternalContent"> [user1@host1 ~]$ nslookup foo.storage.oraclecloud.com</span>
<span class="sBugInternalContent"> Server:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; xx.xx.xx.xx</span>
<span class="sBugInternalContent"> Address:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; xx.xx.xx.xx</span>
<span class="sBugInternalContent"> .</span>
<span class="sBugInternalContent"> ** server can't find foo.storage.oraclecloud.com: DOMAIN</span>
<span class="sBugInternalContent"> .
</span>


Note: It is possible to open the storage console from browser but not possible to create
any containers. It doesn't give any error when an attempt is made to create it.



Changes

 

Cause

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