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User Receives ""Error: Action Unsuccessful. Please Try Again." When Responding to Message in Engage (Doc ID 2361244.1)

Last updated on AUGUST 27, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Engage

ACTUAL BEHAVIOR
---------------

User unable to respond to Facebook direct message:

The user receives the following error: "Error. Action un successful. Please try again." when attempting to respond to a direct message.

 
EXPECTED BEHAVIOR
-----------------------
User should be able to respond to DM without receiving error message.

STEPS
-----------------------
Steps to reproduce: User visits message > selects to comment > selects account > types message > receives error after hitting send.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot respond to DM through SRM dashboard.

Cause

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