User Creation Is Failing Using Manage Users UI - Roles Shown As Suppressed

(Doc ID 2361700.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
User creation is failing using Manage Users UI. All roles are showing as suppressed.

EXPECTED BEHAVIOR
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User creation shouldn't fail under manage users

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Manage Users - >Create New User
3. User is not provisioned and roles are suppressed.

BUSINESS IMPACT
-----------------------
This issue is preventing customer from using environment as they cannot provision any users

Cause

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