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RPAS Fusion Client: Connection Lost / Thrown Out of the Application (Doc ID 2361713.1)

Last updated on MARCH 13, 2019

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version 16.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

When a workbook takes a longer time to build (3-5 minutes), after the workbook build finishes, the user is left on the last step of the wizard screen instead of being taken into the workbook screen. The Fusion Client (FC) is then left in an unusable state until they logout. The user may subsequently discover that the workbook build succeeded when they login, as the server-side had completed building the workbook. If the user opens the browser developer console they will see an error such as: 

The issue appears mostly with Firefox (FF) and Internet Explorer (IE).  

Cause

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