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Engagement Engine: Rule Evaluates True And Does Not Show Widget (Doc ID 2361829.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Live Help On Demand - Version 1.0 to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : 1.0 version, Rules Engine

ACTUAL BEHAVIOR
---------------
SPAC not showing on page, even though rule evaluates as true and agent not required to be available

EXPECTED BEHAVIOR
-----------------------
SPAC should show after 10 seconds

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to customer page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot chat with agents

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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