Engagement Engine: Rule Evaluates True And Does Not Show Widget
(Doc ID 2361829.1)
Last updated on FEBRUARY 15, 2018
Applies to:
Oracle Live Help On Demand - Version 1.0 to N/A [Release ATG v1]Information in this document applies to any platform.
Symptoms
On : 1.0 version, Rules Engine
ACTUAL BEHAVIOR
---------------
SPAC not showing on page, even though rule evaluates as true and agent not required to be available
EXPECTED BEHAVIOR
-----------------------
SPAC should show after 10 seconds
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to customer page
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot chat with agents
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |