Engagement Engine: Rule Evaluates True And Does Not Show Widget
Last updated on FEBRUARY 15, 2018
Applies to:
Oracle Live Help On Demand - Version 1.0 to N/A [Release ATG v1]Information in this document applies to any platform.
Symptoms
On : 1.0 version, Rules Engine
ACTUAL BEHAVIOR
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SPAC not showing on page, even though rule evaluates as true and agent not required to be available
EXPECTED BEHAVIOR
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SPAC should show after 10 seconds
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to customer page
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot chat with agents
Changes
Cause
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