Users Could Not Access Documents Node Under Document Manager In Unifier Using Internet Explorer 11

(Doc ID 2361876.1)

Last updated on APRIL 04, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.8.0.0 to 17.12.0.0 [Release 17.8 to 17.12]
Primavera Unifier - Version 17.9.0.0 to 17.12.0.0 [Release 17.9 to 17.12]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 17.8.0.0, User Mode

ACTUAL BEHAVIOR
---------------
Users could not access Documents node under Document Manager in Unifier using Internet Explorer 11

EXPECTED BEHAVIOR
-----------------------
Documents under Document Manager should be accessible in Unifier

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login Cloud Portal
  2. Click Unifier
  3. Open Project/Shell <SHELL>
  4. Expand Document Manager node
  5. Click Document
  6. Right panel looks loading while it never ends



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Documents in Unifier in Internet Explorer 11.

Cause

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